At digitalviral.co.uk.com, we are dedicated to delivering high-quality digital products and a seamless shopping experience. Due to the nature of digital goods, all sales are subject to the following refund policy:
Digital Product Refunds
All purchases of digital products (such as eBooks, templates, software, online courses, stock assets, etc.) are final. Once a product is downloaded or accessed, we generally do not offer refunds — except in the following specific cases:
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The product is defective or not as described.
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You accidentally purchased the same product more than once.
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A technical issue on our end prevented access to your product.
How to Request a Refund
If you believe your situation qualifies for a refund, please contact us at di**********@*****il.com within 14 days of your purchase.
Please include the following details in your message:
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Your order number
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The product name
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A clear reason for your refund request
Our support team will review your case and respond within 3–5 business days.
Non-Refundable Situations
Refunds will not be issued in the following cases:
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You changed your mind after purchasing
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Compatibility issues (please ensure the product meets your requirements before purchasing)
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The product has already been downloaded or used (unless it is faulty or inaccessible)
Contact Us
If you have any questions about this refund policy or need assistance, feel free to reach out at di**********@*****il.com
— we’re happy to help!
